This page contains information on the terms and conditions for purchases from Kitchens24.co.uk.
This website is owned and operated by: Euro Interiors Ltd. Registration Number: 8469744.

If you need any information, please contact us.

Business Policies

All orders are subject to our full terms and conditions (below). Nothing in these conditions affects your statutory rights as a consumer.

Standard conditions of sale

1. Definitions

i. "Buyer" - person who buys or agrees to buy the Products from the Seller.

ii. "Conditions" - terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.

iii. "Delivery date" - date specified by the Seller when the Products are to be delivered.

iv. "Products" - goods specified.

v. "Price" - price for the Products including carriage, packing and VAT.

vi. "Seller" –  website: Kitchens24.co.uk

vii. "Consumer" shall bear the meaning as described in section 12 Unfair Contract Terms Act 1977.

2. Conditions applicable

i. Nothing in these conditions shall affect the buyer’s statutory rights as a consumer.

ii. The Seller shall sell and the Buyer shall purchase the products in accordance with any written quotation of the Seller which is accepted by the Buyer, or any written or verbal order of the Buyer which is accepted by the Seller including but not limited to orders placed using the Seller’s electronic online ordering service, subject in any case to these conditions, which shall govern the contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such order is made or is purported to be made, by the Buyer.

iii. Any typographical or clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller.

iv. If any provision of these conditions is adjudged invalid or unenforceable in whole or in part the validity of the other provisions of these conditions and the remainder of those provisions in question shall not be affected.

v. If the Seller does not have sufficient stock to be able to deliver the goods ordered by the Buyer then any sum paid by the Buyer will be refunded or re-credited to your account and the Seller will notify you at the address given by you in your order form. The refund will be made as soon as possible and, in any event, within 30 days of your order and the Seller will not be obliged to offer any compensation for disappointment suffered.

3. The price and payment

i. Save as provided otherwise herein the Price shall be that as stipulated in the Seller’s published price list current at the date of order of the Products. Any event of any increase in the cost to the Seller of raw materials, labour, overheads, or any increase in taxes or duties, or any variation in exchange rate the Seller may increase the Price payable under the contract upon written notice. If notice of price increase is given by the seller, the buyer shall have the right to cancel the order and receive back any sums they have paid. Notice of cancellation must be received in writing by the seller within seven days of delivery of the notice of price increase to the buyer.

ii. Payment of the Price shall be due at the date of the order. Time for payment shall be of the essence. If the Buyer does not pay the Price on notification of shipment the Seller may bring an action for the Price even though property in the Products has not been passed to the Buyer. If the Buyer fails to make payment as required the Seller may suspend delivery of the Products or any further Products ordered until payment is made in full.

4. The products

i. The quantity and description of the Products shall be set out in the Seller’s quotation.

ii. The Seller may make any changes in the specification of the Products which do not materially affect their quality or performance required to conform with any applicable statutory requirements where the Products are supplied to the Seller’s specification.

iii. Photographs are for illustrative purpose only, and may not exactly match the product itself.

5. Delivery

i. Delivery charge is based on weight and dimensions of product. 

ii. Delivery of the products shall be made by the Seller or his agent notifying the Buyer that the products are available for collection at the Sellers premises or for delivery to such place as the Buyer may specify at the time the order is placed.

iii. The Seller shall use his reasonable endeavours to meet any date agreed for delivery.

iv. In any event time of delivery shall not be of the essence – however we aim to fulfill the delivery within 1-3 weeks from the date of the order. Please note some items may be delivered sooner or later than the above stated period.

v. The Seller shall not be liable for any delay in delivery howsoever caused.

vi. All orders for delivery to addresses within mainland GB are delivered at the advised charge prior to order confirmation.

vii. For delivery to Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands and Channel Islands we will only be able to deliver to a nominated mainland GB address e.g. a port at the advised charge. Onward shipping from that point is the responsibility of the customer. However, in some cases, depending on which transport carrier we hire, we can provide door to door delivery for the above-mentioned destinations.

viii. Delivery times are between 8am - 6pm on working days. 

ix. Generally, where an order contains more than one item, all items will be delivered at the same time once all items are available.

x. Where a delivery date has been agreed with our carrier but the customer isn’t present to receive the delivery we reserve the right to charge the customer a minimum of £25 to cover part of the cost of the failed delivery.

xi. Goods are delivered to the building doors only.

6. Returns and Cancellations

i. An order may be cancelled at any time between the placement of the order and 14 calendar days following the delivery of goods.
If the Buyer is dissatisfied with the purchase for any reason he/she may, within seven calendar days of delivery, contact the Seller to notify them that he/she wishes to return some or all items from his/her order. The refund for any cancelled order may take up to 30 days after cancellation has been noted by the buyer. The returns for the UK orders must be sent to the seller within 7 calendar days after seller agrees to take back returned items. If the buyer fails to deliver returns within 7 calendar day period, the seller holds the rights not to accept the goods back.

ii. Buyer can either arrange to return the goods himself to the Seller's specified address at his own cost or he may ask the Seller to collect the goods in which case the collection charge will be applied by the Seller.

iii. Buyer will be responsible for return delivery costs which will be deducted from his/her refund. Returns must be agreed with the seller before being dispatched to the seller's address/ warehouse. Euro Interiors Limited Company signs for all the deliveries it receives at its place on daily basis. Therefore, if the buyer sends returns to the seller without seller's agreement, the seller keeps right not to accept it/them though the seller or warehouse employees may physically sign for that. The buyer will be liable for recollection fees and recollection arrangement in such cases. 

iv. Goods must be returned to the Seller in the same condition they were in at the time of delivery to the Buyer and in their original packaging. Items which are not adequately packaged at time of collection may not be collected and a charge of £35 may be levied to cover cost of failed collection. 

v. Refunds will be issued within 30 days of receipt of goods and after we have inspected them for damage. We reserve the right to withhold all or part of your refund if items are returned damaged.

vi. Please note that for selected items of leather/fabric upholstery there is a 50% cancellation/returns fee unless the order is cancelled within one week of placement. Such items are clearly marked.

vii. Mattresses can only be returned if they are unopened. Mattresses which have been opened and slept on cannot be returned. If you wish to test a mattress please keep it wrapped until you are sure you want to keep it.

viii. We do not accept items that have already been assembled by the buyer. Cancellation or return policy will not be effective if the items have already been assembled. If any production or transport damage or missing parts is noticed by the buyer, the buyer has to inform the seller within 7 calendar days of receiving items. If one or some parts are proved to be missing or damage proves to be from production or transport after our investigation, the seller is obliged to replace the damaged  or missing parts. 

ix. We do not accept or reimburse on modified furniture. Any item claimed to bear production error or transport damage will be inspected by the seller or manufacturer on the basis of pictures sent by the buyer. The results of inspection will be informed to the buyer in writing either by email or by post. Please note, the seller is not obliged to disclose any information such as emails, reports, terms and conditions exchanged between seller and manufacturer to the buyer. 

7. Acceptance of the products

i. Other than where the Buyer acts as a Consumer the Buyer shall be deemed to have accepted the Products 14 calendar days after delivery to the Buyer.

ii. After acceptance the Buyer shall not be entitled to reject Products which are not in accordance with the contract.

8. Title and risk

i. Risk of damage to or loss of the Products shall pass to the Buyer upon delivery.

ii. Notwithstanding any other provision herein title in the Products shall not pass to the Buyer until the Seller has received in cash or clear funds payment in full.

iii. The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Products which remain the property of the Seller, but if the Buyer does so all moneys owing to the Seller shall (without prejudice to any other right or remedy on the Seller) immediately become due and payable.

9. Insolvency of buyer

i. This clause applies if:

a. The Buyer makes any voluntary arrangements with its creditors or becomes subject to an administration order or (being an individual or firm) becomes bankrupt, or (being a company) goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction) or

b. An encumbrance takes possession, or a receiver is appointed, of any of the property or assets of the Buyer, or

c. The Buyer, not being a consumer, ceases, or threatens to cease, to carry on business, or

d. The Seller reasonably apprehends that any of the events mentioned above is about to occur in relation to the Buyer and notifies the Buyer accordingly.

ii. If the Clause applies, without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to cancel the contract or suspend any further deliveries under the contract without any liability to the Buyer, and if the Products have been delivered but not paid for the Price shall become immediately due and payable that despite any previous arrangement or agreement to the contrary.

10. General

i. Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to strikes, lock outs, accidents, war, fire, reduction in or unavailability of power at the Seller’s premises or its manufacturing plant, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.

ii. Any notice required or permitted to be given by either party to the other under the conditions shall be in writing and in the case of notices to the Seller, addressed to the Seller at its registered office or in the case of notices to the Buyer, at the Buyer’s address as provided to the Seller.

11. Headings

i. The headings of the Clauses in these conditions are intended for reference only and will not affect the construction of these conditions.

ii. Representations
No statement, description, warranty condition or recommendation contained in any catalogue, price list or advertisement or communication or made verbally by any of the Agents or Employees of the Seller shall be construed to enlarge, vary or override in any way thereof any of these conditions.

iii. Additional costs
The Buyer agrees to pay for any loss or extra cost incurred by the Seller through the Buyers instructions or lack of instructions or through failure or delay in taking delivery or through any acts or default on the part of the Buyer, its servants, agents or employees.

12. Proper law of contract

i. This Contract shall be governed by the law of England and Wales and any dispute, question or remedy howsoever arising determined exclusively by the Courts of England and Wales.

Privacy Policy

Kitchens24.co.uk respects your right to privacy. As part of e-store facility Kitchens24.co.uk will retain certain information including your name, address, email address, phone numbers, IP address, Billing and Shipping address and product selection. 

This Information will be held in accordance with our obligation under the Data Protection Act 1988.

Kitchens24.co.uk may use your data for the following reasons:

  • To fulfil your order
  • If there are queries on your order or any problem with fulfilling your order
  • To advise you of any promotional offers that may be of interest to you
  • To facilitate ease of use of the Site by you so that you do not have to input all your details again should you need to revisit the site. Therefore, our website uses cookie technology. You may de-activate cookies on your internet browser, but it can inhibit your ability to use all the features on the site.

Your data is stored for sole purpose of providing you with the best service and order fulfilment.